{"id":801,"date":"2024-06-20T15:18:10","date_gmt":"2024-06-20T18:18:10","guid":{"rendered":"https:\/\/tereza.org.br\/?page_id=801"},"modified":"2024-06-20T15:19:20","modified_gmt":"2024-06-20T18:19:20","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/tereza.org.br\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div id=\"fws_69e7a88968d6e\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<p><strong>This refund policy is valid from Jun 2024.<\/strong><\/p>\n<h1><span style=\"color: #ea1873;\">REFUND POLICY\u00a0<\/span><\/h1>\n<h4><\/h4>\n<h4>How to request a refund due to regret:<\/h4>\n<p>If you are not satisfied with the product or regret the purchase, you can request a return within 7 days from the date you receive the order at your address.<\/p>\n<p>Send an email to contato@tereza.org.br with your full name and order number. You will receive a refund within 30 days of receiving the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost to receive the refund.<\/p>\n<h4>How to request a return for defective products:<\/h4>\n<p>According to Brazilian law, in the case of items with manufacturing defects, you have the right to request a return within 30 days, counting from the date the order is received at your address.<\/p>\n<p>Send an email to contato@tereza.org.br with your full name, order number, and information about the manufacturing defect (description with photos or videos). We will review your case within 30 days of receiving the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost to receive the refund.<\/p>\n<h4>How to return products:<\/h4>\n<p>In accordance with Consumer Law, shipping costs for returning products due to the right of withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.<\/p>\n<p>You&#039;ll receive a postage authorization code via email after submitting your return request, and you&#039;ll need to post the item at a post office. We don&#039;t cover packaging costs, so we recommend using the same packaging you received your purchase in (if undamaged) or a suitable box to protect the items during transit.<\/p>\n<p>Address for product return: Rua GAL SYZENO SARMENTO 805 Lote 72<\/p>\n<h4>Contact us:<\/h4>\n<p>If you have any questions about our refund and return policy, please contact us at contato@tereza.org.br.<\/p>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"This refund policy is valid from June 2024. REFUND POLICY How to request a return due to buyer&#039;s remorse: If you are not satisfied with the product or have...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-801","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Reembolso - Tereza<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tereza.org.br\/en\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Reembolso - Tereza\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tereza.org.br\/en\/refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Tereza\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/terezavaleapena\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-20T18:19:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tereza.org.br\\\/politica-de-reembolso\\\/\",\"url\":\"https:\\\/\\\/tereza.org.br\\\/politica-de-reembolso\\\/\",\"name\":\"Pol\u00edtica de Reembolso - Tereza\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tereza.org.br\\\/#website\"},\"datePublished\":\"2024-06-20T18:18:10+00:00\",\"dateModified\":\"2024-06-20T18:19:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tereza.org.br\\\/politica-de-reembolso\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tereza.org.br\\\/politica-de-reembolso\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tereza.org.br\\\/politica-de-reembolso\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/tereza.org.br\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de Reembolso\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tereza.org.br\\\/#website\",\"url\":\"https:\\\/\\\/tereza.org.br\\\/\",\"name\":\"Tereza\",\"description\":\"Vale a Pena\",\"publisher\":{\"@id\":\"https:\\\/\\\/tereza.org.br\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/tereza.org.br\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/tereza.org.br\\\/#organization\",\"name\":\"Tereza\",\"url\":\"https:\\\/\\\/tereza.org.br\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/tereza.org.br\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"http:\\\/\\\/tereza.org.br\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/cropped-cropped-tereza-favicon.jpg\",\"contentUrl\":\"http:\\\/\\\/tereza.org.br\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/cropped-cropped-tereza-favicon.jpg\",\"width\":512,\"height\":512,\"caption\":\"Tereza\"},\"image\":{\"@id\":\"https:\\\/\\\/tereza.org.br\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/terezavaleapena\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund Policy - Tereza","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tereza.org.br\/en\/refund-policy\/","og_locale":"en_US","og_type":"article","og_title":"Pol\u00edtica de Reembolso - Tereza","og_url":"https:\/\/tereza.org.br\/en\/refund-policy\/","og_site_name":"Tereza","article_publisher":"https:\/\/www.facebook.com\/terezavaleapena\/","article_modified_time":"2024-06-20T18:19:20+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/tereza.org.br\/politica-de-reembolso\/","url":"https:\/\/tereza.org.br\/politica-de-reembolso\/","name":"Refund Policy - Tereza","isPartOf":{"@id":"https:\/\/tereza.org.br\/#website"},"datePublished":"2024-06-20T18:18:10+00:00","dateModified":"2024-06-20T18:19:20+00:00","breadcrumb":{"@id":"https:\/\/tereza.org.br\/politica-de-reembolso\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/tereza.org.br\/politica-de-reembolso\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/tereza.org.br\/politica-de-reembolso\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/tereza.org.br\/"},{"@type":"ListItem","position":2,"name":"Pol\u00edtica de Reembolso"}]},{"@type":"WebSite","@id":"https:\/\/tereza.org.br\/#website","url":"https:\/\/tereza.org.br\/","name":"Teresa","description":"It is worth it","publisher":{"@id":"https:\/\/tereza.org.br\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/tereza.org.br\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/tereza.org.br\/#organization","name":"Teresa","url":"https:\/\/tereza.org.br\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/tereza.org.br\/#\/schema\/logo\/image\/","url":"https:\/\/tereza.org.br\/wp-content\/uploads\/2022\/06\/cropped-cropped-tereza-favicon.jpg","contentUrl":"https:\/\/tereza.org.br\/wp-content\/uploads\/2022\/06\/cropped-cropped-tereza-favicon.jpg","width":512,"height":512,"caption":"Tereza"},"image":{"@id":"https:\/\/tereza.org.br\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/terezavaleapena\/"]}]}},"_links":{"self":[{"href":"https:\/\/tereza.org.br\/en\/wp-json\/wp\/v2\/pages\/801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tereza.org.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tereza.org.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tereza.org.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tereza.org.br\/en\/wp-json\/wp\/v2\/comments?post=801"}],"version-history":[{"count":0,"href":"https:\/\/tereza.org.br\/en\/wp-json\/wp\/v2\/pages\/801\/revisions"}],"wp:attachment":[{"href":"https:\/\/tereza.org.br\/en\/wp-json\/wp\/v2\/media?parent=801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}